There Is No Facebook Ad Account Associated With This User Please Click Connect to Try Again

If your Facebook Ads account doesn't appear when you attempt to connect it to HubSpot, or if you run across an error during the account connection process, try the following troubleshooting steps.

1. Ensure y'all're using the correct Facebook user

When connecting your Facebook Ads accounts to HubSpot, Facebook will effort to detect if you're already logged in. If you lot're logged in to Facebook, the user that you're logged in with will be used to qualify the HubSpot connexion. This tin can be an issue if you accept multiple accounts or if someone else is logged in to Facebook on your estimator.

To ensure that you're logged in to the correct Facebook business relationship:

• Open a new tab in your browser and navigate to Facebook.
• If you're brought to the sign-in folio, log in with the correct user.
• If you're already signed in to Facebook, sign out then sign back in as the correct user.
• Later logging in as the correct user, connect the Facebook Ads account to HubSpot again.

If your Facebook Ads business relationship withal doesn't appear while connecting, you may demand to check your Facebook Ads permissions.

2. Check your user permissions

To connect a Facebook Ads account to HubSpot, you need to be an admin in the ad account. To bank check your ad account permissions in Facebook:

• Navigate to your Facebook Concern Settings. If you have access to multiple Facebook Business Managers, you lot'll need to select the business manager that your advertizement account is owned by.
• In the left card, select Ad Accounts.
• Click the desired ad account to come across a list of all Facebook users who currently accept access.
• Click your user to expand your settings. Ensure that the Manage Advert Accounttoggle under Admin Access is turned on.

• If you don't currently have admin access, another admin in the ad account must toggle the Manage Advertizing Account switch on.
• After confirming that you lot're an admin in the ad business relationship, navigate back to HubSpot and connect the Facebook Ads account.

If your Facebook Ads business relationship still doesn't announced while connecting, you may need to reset HubSpot's app permissions in Facebook.

3. Check your advertizement account status

If your ad account has outstanding billing issues, or has otherwise been disabled by Facebook for a violation of their ad policies, HubSpot will marker your advertizement business relationship every bit I nactive in your Ads settings. To fix this issue, yous'll demand to bank check your Facebook business settings and Facebook'due south support resources.

iv. Update your HubSpot Ads app permissions

If yous're running into permission bug after you've connected your advertisement account, you should confirm your app permissions in Facebook:

• Navigate to your Facebook user settings.
• In the left carte, clickBusiness Integrations.
• Under theActive tab, locateHubSpot Ads, then clickView and edit.
• In the dialog box, Facebook lists all the app permissions that the HubSpot Ads tool requests.
  • Ensure that every app permission switch is toggled on.
  • Underneath every app permission, confirm that every page permission switch is toggled on. You may need to clickSee all Pages beneath a particular app permission to get a listing of all pages you accept admission to.
• ClickSave.

5. Reset HubSpot app permissions

After confirming that yous're signed in to Facebook as an admin user, you may still demand to reset HubSpot'south permissions on the Facebook side.

When you connect a Facebook Ads account, HubSpot requests app permissions from Facebook. These permissions allow HubSpot to brandish your ads, study on your ads, and more. If these permissions are edited or removed, it can crusade issues in HubSpot's ads tool. To ensure that HubSpot has all the proper permissions, yous can disconnect HubSpot from inside Facebook, so reconnect:

• Navigate to Facebook and sign in every bit the user who originally continued your ad business relationship(due south).
• In the top bill of fare, navigate to Settings.
• In the left carte du jour, clickBusiness Integrations.
• UnderActive Business Integrations, click the checkbox next toHubSpot Ads, and then clickRemove.

  Delight note: when you remove the HubSpot Ads integration from Facebook, the Facebook Ads business relationship will disconnect from any HubSpot account that it's currently connected to. You lot will need to reconnect the Facebook Ads accounts to all HubSpot accounts that yous've integrated with.

• In your HubSpot account, connect the Facebook Ads account once again. During this process, HubSpot volition enquire for all the required permissions.

• With app permissions reset, y'all should now run into your Facebook Ads account while connecting.

6. Disable your ad blocker

If you've installed an advertisement blocker extension for your browser, make sure you disable it when you connect your ad account and when you're using the HubSpot Ads tool.

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Source: https://knowledge.hubspot.com/ads/facebook-ads-account-troubleshooting

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